Changelog

T-Mobile A2P 10DLC Daily Limit Warning Error Codes 30025, 30026, and 30027 Being Decommissioned

Tue, 12 May 2026 02:00:00 -0400

Starting May 21, 2026, T-Mobile A2P 10DLC daily message cap warning error codes 30025 (50% threshold), 30026 (70% threshold), and 30027 (100% of the daily limit) are being retired. These error codes will no longer fire in API error logs or webhooks, and the associated proactive warning emails will stop.

Error code 30023, which triggers when traffic hits 100% of the T-Mobile daily cap, is not affected by this change.

What do customers need to do?

Customers who have webhooks or monitoring configured for error codes 30025, 30026, or 30027 should plan to remove those integrations before May 21.

Customers who relied on these error codes or warning notifications to monitor daily usage can track T-Mobile message volume through Twilio Messaging Insights. Error code 30023 will continue to fire when traffic hits 100% of the T-Mobile daily cap, so customers can use that as a trigger for monitoring and alerting.

Need a hand?

These resources will help:

Apple Messages for Business Private Beta with Twilio

Thu, 07 May 2026 03:00:00 -0400

We are excited to announce that Apple Messages for Business (AMB) is now available in Private Beta on the Twilio platform. This release allows businesses to connect with their customers directly within the native Messages app on iPhone, iPad, and Apple Watch, providing a secure, branded, and highly interactive communication channel.

With Apple Messages for Business, you can go beyond plain text to deliver rich, end-to-end customer journeys with features like:

Native Entry Points: Meet customers where they already are—integrated natively into Apple Maps, Safari, Siri, and iOS Search.
Rich Interactive Features: Utilize List Pickers for product selection, Time Pickers for scheduling, and Rich Links for high-fidelity website previews.
Secure Commerce: Enable seamless, one-touch payments using Apple Pay, authenticated via FaceID or TouchID.
Branded Experience: Build trust with a verified sender logo and end-to-end encrypted messaging.

To learn more and request access to the beta, visit Twilio's Apple Messages for Business product page.

Conversation Relay Insights is now Generally Available (GA)

Wed, 06 May 2026 03:00:00 -0400

Conversation Relay Insights provides the observability to confidently build and scale your Voice AI agents. By analyzing end-to-end conversational signals—like latency, interruptions, and handling time—the dashboard highlights exactly where your agents excel at natural turn-taking and where friction may be emerging. This visibility allows teams to replicate high-performing interaction patterns, validate deployments, and systematically deliver more natural conversations.

For deep-dive troubleshooting, the call summary view allows you to inspect individual interactions with a synchronized event timeline and recording playback with visualized audio waveforms. This level of detail enables developers to reconstruct the exact flow of a conversation, pinpointing the bottlenecks that impact your customer's experience.

These features are available exclusively as part of Voice Insights Advanced Features.

Learn more in our Conversation Relay Insights documentation.

Twilio Conversation Memory is Now Generally Available

Wed, 06 May 2026 03:00:00 -0400

Real-time Conversation Intelligence is now generally available

Wed, 06 May 2026 03:00:00 -0400

Conversation Intelligence is now generally available with real-time, cross-channel support. Conversation Intelligence transforms customer interactions into actionable signals — in real time or post-conversation — across channels. Part of the Twilio Conversations layer, it integrates natively with Conversation Orchestrator, Conversation Memory, and Enterprise Knowledge.

This release includes:

Real-time intelligence: Supports live agent assist, real-time automation, and AI agent observability use cases
GenAI-native Language Operators: four Twilio-authored (Next Best Response, Script Adherence, Sentiment, Summary) plus fully custom operators powered by LLMs
Cross-channel support: One unified intelligence layer across Voice, SMS, MMS, RCS, WhatsApp, and web chat.
Business & customer awareness: Enrich operators with Conversation Memory and Enterprise Knowledge
Composable developer primitives: Create Rules combining triggers, operators, context, and webhook actions — all managed via REST API
Insights: Aggregate operator results across conversations for business-wide patterns

Read the announcement blog post for the full story, or get started with the Conversation Intelligence docs.

Note: The previous version of Conversation Intelligence (post-conversation, voice only) will now be referred to as Conversation Intelligence (classic) across Twilio's assets.

Twilio Agent Connect is now generally available

Wed, 06 May 2026 03:00:00 -0400

Twilio Agent Connect is now generally available with multi-channel support. Agent Connect is a Python and TypeScript SDK that simplifies building AI-powered conversational agents with persistent memory and conversation orchestration—connecting your LLM application to Twilio's communication channels.

This release includes:

• Multi-channel orchestration: Built-in support for Voice, SMS, chat, WhatsApp, and RCS with unified callbacks

• Conversation Orchestrator integration: Automatic conversation tracking, participant management, and cross-channel support

• Memory integration: Automatic customer memory retrieval with semantic recall, profiles, and conversation history

• Conversation lifecycle management: Session tracking, profile management, and conversation-ended hooks across all channels

• LLM adapters: OpenAI SDK adapter with automatic memory context injection for faster development

• Built-in tools: Pre-built tools for memory retrieval, knowledge search, and Flex escalation compatible with OpenAI and Anthropic function-calling

• Cloud platform integrations: Azure (Agent Framework, Voice Live) and AWS (Strands, Bedrock, AgentCore) connectors for cloud-native deployments

• Production-ready server: TACServer with FastAPI (Python) or Fastify (TypeScript) handles WebSocket and webhook endpoints automatically

Read the blog post for the full story, or get started with the documentation.

Note: Agent Connect supports Conversation Orchestrator for multi-channel applications (recommended), or ConversationRelay-only mode for voice-first use cases. Optionally integrates with Conversation Memory and Conversation Intelligence for enhanced capabilities.

Twilio Enterprise Knowledge is Now Generally Available

Wed, 06 May 2026 03:00:00 -0400

Voice Recording Configurations are now Generally Available