Changelog

Voice API Call resource now returns STIR/SHAKEN status

Thu, 05 Nov 2026 03:00:00 -0500

The Call resource now returns the STIR/SHAKEN status of each call. Check the attestation on your calls straight from the Calls API.

Email Insights is now Generally Available

Thu, 05 Nov 2026 02:00:00 -0500

Email Insights gives senders near real-time visibility into deliverability and engagement through three prebuilt dashboards: Overview, Delivery Errors, and Audience Health. Filter by domain, IP pool, template, category and more, then drill into message-level detail in Email Logs. Included at no additional cost in both the Twilio Console and the SendGrid Console, with about two months of history at launch, starting August 20, 2026, and growing over time. Your existing Stats pages and APIs are unchanged.

To learn more, see Email Insights in the Twilio Email docs and the Twilio SendGrid docs.

Filter your Twilio Health Score by Messaging Channel

Thu, 05 Nov 2026 00:00:00 -0500

You can now filter your Twilio Health Score for Messaging by channel. Get deeper insight into channel-specific performance for SMS, MMS, RCS, WhatsApp, Apple Messages for Business, and Facebook Messenger, so you can track and proactively troubleshoot across channels.

Verify Events is now GA

Wed, 04 Nov 2026 00:00:00 -0500

Changes:

GA release with all fixes for beta customer-reported bugs, no new functionality was introduced.
Attempt DLR Event type was deprecated as part of this release on September 21, 2026. The same deprecation also covered stopping the DLR status updates in Verify Events. See the changelog announcement.

Twilio Data Destinations is now in Private Beta

Wed, 04 Nov 2026 00:00:00 -0500

Conversation Relay: Dynamic Configuration, Application Reconnect, Echo Filtering, and ElevenLabs v4 Support

Wed, 28 Oct 2026 02:00:00 -0400

Twilio Conversation Relay now includes General Availability (GA) support for dynamic mid-call configuration, WebSocket application reconnect, agent echo prompt filtering, and ElevenLabs v4 Turbo text-to-speech models.

The Voice Recording Account Default Configuration is now Generally Available in us1

Tue, 20 Oct 2026 02:00:00 -0400

The Voice Recording Account Default Configuration is a new API that enables customers to set and manage default call recording settings for your account. Now Generally Available in us1.

Voice Integrity now supports all three major US networks

Fri, 16 Oct 2026 14:30:00 -0400

Voice Integrity, part of Twilio’s Voice Trust offering, enables businesses to register their details and associated outbound phone numbers directly with major US analytics vendors. This proactive registration helps carriers identify legitimate business traffic, reducing the likelihood of your calls being blocked or labeled as spam.

Unified Login for SendGrid Marketplace Customers

Fri, 16 Oct 2026 02:00:00 -0400

SendGrid marketplace customers can now take advantage of the Unified Login feature that lets you create a Twilio login for every individual user accessing your SendGrid account. This provides a more secure access pattern with the ability to define permissions for each user instead of a single, shared admin permission set.

When accessing your SendGrid marketplace account from one of the marketplace integrations - Microsoft Azure, Google Cloud, Heroku, or Amazon Web Services - you will be prompted to provide an email address to create your Twilio login. If you already use another Twilio product and have an existing Twilio login, you can use that email address and password for SendGrid access.

This will be rolled out over the next couple weeks for all SendGrid marketplace customers. For more details, see the documentation here.

Webhook Configuration API is now Generally Available

Thu, 15 Oct 2026 00:00:00 -0400

Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.

Twilio Cohorts for Native List Building and Bulk Messaging

Wed, 14 Oct 2026 03:00:00 -0400

Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account.

Twilio Cohorts includes:

Dynamic List Building & Segmentation: Define customer traits and query dynamic audiences directly within Twilio.
Native High-Volume Delivery: Pass a single CohortID when triggering a send with the Twilio Email API or the Twilio Bulk Messaging API (supporting Email, SMS/MMS, RCS, and WhatsApp) without writing custom batching logic.
Unified Execution: Streamline multi-channel workflows and eliminate custom queuing or backend rate-limiting logic.

Coordinating high-volume delivery across Email, SMS, RCS, and WhatsApp alongside your native Twilio data has never been easier.

To request early access to the Private Beta, submit a request form. For API details and technical guidance, see the Twilio Cohorts documentation.

Intelligent Alerts in the new Twilio Console

Tue, 13 Oct 2026 01:00:00 -0400

Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.

Voice Insights now tags HD audio calls

Fri, 09 Oct 2026 03:00:00 -0400

Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec.

Use the tag to confirm your endpoints negotiated what you configured, and to correlate HD usage with transcription accuracy, AI agent performance, and customer satisfaction.

Calls that carry HD audio are tagged as Downsampled when the longest portion of the call connects to a component or another endpoint that does not support HD. Twilio converts the audio to narrowband to keep the call connected.

Both tags appear in the Call Summary in Console, in the Voice Insights REST API, and through Event Streams. You can also filter the Call Insights dashboard by either one.

Learn more in our Call Summary documentation.

Send Event asynchronously to Data Extension action for SFMC destination: Live in Private beta

Thu, 08 Oct 2026 14:30:00 -0400

We have a new action 'Send Event asynchronously to Data Extension' in the SFMC actions destination live in Private beta with observability.

With this feature, we switch to using SFMC’s asynchronous APIs and deliver data in much larger batches. That allows SFMC to process requests in the background while we send fewer, bigger payloads-This phase is designed to validate the async batch pipeline at meaningful enterprise volumes. You can expect to test audiences as high as close to 40 million profiles range, covering both the initial full sync and ongoing differential updates as your audience membership changes between runs.

With this release- Segment's Delivery Overview shows the outcome of each sync run, displaying the total number of records successfully delivered, records dropped, and the high level reason for any failure at a batch-level (It excludes sample events).

Please get in touch if you interested in the beta.

RCS messaging now supported on all major Canadian carriers

Thu, 08 Oct 2026 19:00:00 -0400

You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers.

When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers. RCS Senders already approved by other Canadian carriers will automatically be submitted to Rogers for review and approval. No action is required.

To start sending branded RCS messages, go to the Twilio Console to create and submit an RCS Sender.

For more information, see our RCS documentation.

Live support coverage across the Twilio platform and Segment

Thu, 08 Oct 2026 00:00:00 -0400

Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.

AWS S3 Actions destination: Now in GA

Tue, 06 Oct 2026 14:30:00 -0400

We have gone GA with one of the AWS S3 Actions destination.

AWS S3 Classic destination stored raw Segment logs in your bucket, but standardizing or transforming that JSON for analytics and integrations was left to you. The AWS S3 (Actions) destination handles that upfront, saving engineering time and reducing the complexity of your data pipeline.

The AWS S3 (Actions) destination allows you to store event data as objects in a secure, scalable cloud storage solution. Each event is written to your S3 bucket, organized into a customizable folder structure such as by event type or timestamp. This makes it easy to manage, archive, and analyze data using downstream tools or AWS services.

Public documentation link

TaskRouter and Studio are now available in Public Beta in Ireland (IE1)

Tue, 06 Oct 2026 00:00:00 -0400

TaskRouter and Studio are now available in Public Beta in Twilio's Ireland (IE1) Region, giving you EU data residency and control over where your contact center routing and workflow automation data lives.

Traffic Optimization Engine (TOE) is now generally available

Tue, 06 Oct 2026 00:00:00 -0400

Segment Conversation Memory Integration now in GA

Mon, 05 Oct 2026 14:30:00 -0400

The Segment Conversation Memory Integration is now in GA. You can now sync long-term customer profile data, like identity and lifetime value, from Segment into the sub-second recall of Conversation Memory, enabling both AI and human agents to instantly access unified context during live interactions. This eliminates cold starts, reduces repetitive questions, and delivers highly personalized, continuous customer experiences across all channels.

The integration continuously syncs long-term customer profile data, such as identity and historical traits, from Segment directly into Conversation Memory. Customers configure this transfer using either "Memory Sync" to rapidly import their entire profile database or "Memory Destination" to target specific user cohorts via Segment Audiences. During setup, Segment profile traits and identifiers are mapped to corresponding semantic trait groups within a Memory Store. Once active, trait updates flow in real time, allowing AI or human agents to instantly query the Memory Store for up-to-date customer context during live interactions.

To get started, read the Segment Conversation Memory Integration | Twilio, and browse the Conversation Memory (Actions) | Twilio.

Short Codes are now supported in Data Residency for SMS (EU)

Mon, 05 Oct 2026 19:00:00 -0400

Short Code numbers are now supported as SMS senders in Twilio's Ireland (IE1) region for EU data residency. When using this feature, SMS message personal data sent or received via Short Codes is stored and processed in the EU up to the point it reaches Twilio's connections with telecommunications providers.

With this release, the IE1 region supports the following features:

Short Code senders: Send and receive SMS messages with short codes in IE1.
Region Configuration API: Configure short codes for IE1 using the V3 region configuration API.
Short Codes API: Set IE1 inbound webhook configurations using the ShortCodes resource.
Messaging Services API: Add short codes to IE1 messaging services using the service ShortCodes subresource.

To learn more and get started, see the developer documentation.

Voice Insights now shows why carriers block your calls

Thu, 01 Oct 2026 03:00:00 -0400

Voice Insights now tells you why a carrier blocked your call and how to reach that carrier for redress.

The FCC requires carriers that block calls using analytics to return the reason header to the caller. It names the network that blocked the call and tells you how to contact them: a URL, a phone number, or an email address. Until now a blocked call showed you only a 603 response. Now you can see which network blocked it and petition them directly.

The reason header appears alongside Last SIP Response in the Call Summary, in Twilio Console, the Voice Insights REST API, and Event Streams.

If you are seeing a high volume of 603 responses, confirm your traffic is signed with STIR/SHAKEN and registered with Twilio Voice Integrity before you start filing redress requests.

Learn more in our Call Summary documentation.

Batch Transcription Configuration is now Generally Available!

Thu, 01 Oct 2026 03:00:00 -0400

Tune transcription without touching your code: engine, model, language, and destination live in a reusable configuration, so changing any of them is one update that every subsequent transcription picks up. Results are delivered via webhook or stored downstream in Conversation Orchestrator for persisted storage and Operator analysis.

Twilio Video Media SDK for Node.js now in Public Beta

Wed, 30 Sep 2026 19:00:00 -0400

The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless browser.

Your app reads decoded frames from other participants and publishes frames back into the Room as a virtual camera or microphone. This Media SDK shares the Room, Participant, Track, and Access Token model of the Video JavaScript SDK, so most concepts carry over. Install it from npm as @twilio/video-node-sdk. It requires Node.js 24 or later on x86-64 Linux, and the Media SDK participant counts and bills as a standard Group Room participant.

To get started, read the Video Media SDKs overview, follow the quickstart, and browse the AI/ML example applications.

Account Rate Limits on Content API

Wed, 30 Sep 2026 03:00:00 -0400

What is Changing?

To improve platform stability, endpoint reliability, and system performance, Twilio is introducing standardized rate limits for Content API requests.

Rate limits will be enforced at the account level. Requests exceeding these limits will receive an HTTP 429 Too Many Requests status code.

Rate Limits by Endpoint

Read Operations

Fetch Content (GET /v1/Content/{Sid}): 100 RPS
Fetch Approval (GET /v1/Approval/{Sid}): 100 RPS
List Content (v1 & v2) (GET /v1/Content): 20 RPS
List Content & Approvals (v1 & v2) (GET /v1/ContentAndApprovals): 20 RPS
List Legacy Content (GET /v1/LegacyContent): 20 RPS

Write Operations

Create Content (POST /v1/Content): 100 RPS
Create Content Approval Request (POST /v1/Approval): 100 RPS
Update Content (POST /v1/Content/{Sid}): 20 RPS
Delete Content (DELETE /v1/Content/{Sid}): 100 RPS
Update Content Approval Request (POST /v1/Approval/{Sid}): 20 RPS

What You Need to Do

Implement Exponential Backoff: Ensure your application can handle HTTP 429 status codes by incorporating backoffs and retries.
Audit High-Volume Pipelines: If your service executes bulk script operations (such as creating or deleting content templates in high-concurrency bursts), adjust your client throttling to remain within these thresholds.

WhatsApp Embedded Signup Version 4

Wed, 30 Sep 2026 02:00:00 -0400

We are excited to announce General Availability support for WhatsApp Embedded Signup Version 4. This release upgrades the existing WhatsApp Self Sign-Up onboarding flow in the Twilio Console, seamlessly aligning with WhatsApp’s recent account updates to deliver a cohesive, up-to-date sender registration process. The upgraded experience simplifies phone number setup and incorporates MM API Terms of Service acceptance directly within the flow. This update is required as part of WhatsApp’s planned deprecation of older versions, ensuring uninterrupted onboarding for WhatsApp senders.

On-demand rule execution and Conversation Metadata now generally available with Twilio Conversations

Sun, 27 Sep 2026 01:00:00 -0400

Today, we are launching two new capabilities with Twilio Conversations– On-demand rule execution for Conversation Intelligence and Conversation metadata for Conversation Orchestrator

Twilio Voice React Native SDK adds Expo Support

Fri, 25 Sep 2026 00:00:00 -0400

The Twilio Voice React Native SDK now supports Expo, the framework most new React Native apps start from.

Twilio Profiles widgets are now available in Studio

Thu, 24 Sep 2026 00:00:00 -0400

Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.

Conference list endpoint will default to in-progress conferences only on September 30, 2026

Wed, 23 Sep 2026 00:00:00 -0400

Starting September 30, 2026, the Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) will default to returning only in-progress conferences.