This Flex UI release adds the AudioPlayerManager API, which makes it easier to add sound playback. For example, you can use the AudioPlayerManager API to add audio notifications to events that you don’t want your agents to miss.
Other notable changes in this release include:
- Support for setting chat orchestrations per task
- Ability to send DTMF tones in the call
- Ability to add/replace/remove action buttons in the IncomingTaskCanvas component
- Team View performance improvements
For a full changelog, visit the Flex UI release notes.