Twilio Changelog

Additions and changes to the Twilio platform

This release of Flex UI and WebChat UI bring a number of usability improvements and new features to Flex Messaging:

  • Browser Notifications: Flex now sends a browser notification when the Flex window is not in focus and the agent is assigned a new task or receives a new message.
  • Markdown: Added support for markdown markup language for WebChat.
  • WebChat Customer Presence: Indicator for WebChat tasks signaling whether the customer is still online. 
  • Typing Indicator in Task List: Added typing indicators in the Task List specific for WebChat.

Other notable changes in this release include:

  • Improved Notifications API with browser notifications and actions support
  • Support for double-byte characters (Chinese, Japanese, Korean) for WebChat message input

For a full changelog, visit our Flex UI release notes and WebChat UI release notes