This release of Flex UI introduces a pilot release of Advanced Team View Filters. This feature allows supervisors to search or filter their agents by name or activity or use custom, programmatically defined, filter criteria like teams or skills.
The Flex team looks forward to hearing your feedback and making further improvements. To provide feedback, please write to us at firstname.lastname@example.org.
For a full Flex UI 1.18 changelog, visit the Flex UI release notes.