Additions and changes to the Twilio platform
In this release of Flex UI, we have introduced a Degraded mode for Flex UI - now Flex UI will initialize with limited capabilities, even if some of the components like SDK’s (TaskRouter, Conversations, Voice or Sync) are down. In case of disruptions in Twilio services, Flex User will be able to login to Flex and perform certain tasks that are still available. For example, in the case of Twilio Voice experiencing an incident, your agent will still be able to handle messaging tasks.
Users will see a notification informing them of a possible disruption in the normal operation of Flex UI and they will be able to download a thorough report with error details and logs.
For more on error handling and reporting, check out our Troubleshooting Flex UI guide.