Additions and changes to the Twilio platform
Twilio has completed validation of the integration between Flex and Puzzel WFM. The following features have been verified and are available for customers of Flex and Puzzel:
- Workforce Management
- Historical data for forecasting
- Agent schedule creation
- Real-time adherence
To learn more about Puzzel’s WFM capabilities and how to enable it for your application, visit our integration documentation.