Additions and changes to the Twilio platform
Twilio Elastic SIP Trunking now allows you to record two distinct channels, one per party in the conversation. Visualize and focus on one party at a time while you analyze customer conversations and evaluate agent performance. These will be saved to the same Recordings Log as your other recordings. You can enable this feature on each of your individual trunks.
For more details, visit our Elastic SIP Trunking documentation guide.