Additions and changes to the Twilio platform
The Twilio Programmable Voice <Connect> TwiML verb now supports the new TwiML noun <Conversation> as a resource target. This allows for fine-grained customization of Voice and Messaging workflows in omnichannel applications. Twilio Frontline is a prime example of where this new capability is particularly useful - with today’s release, Frontline developers can inject custom actions into different stages of an active call. Example use cases include:
- Executing other Voice TwiML instructions before connecting a customer and a Frontline worker (e.g. customers are sent to an IVR before being connected to a Frontline worker)
- Configuring in-call behavior (e.g. to enable recording for all calls)
- Configuring call behavior after a participant leaves the call or when an error occurs (e.g. a customer is prompted to leave a voicemail message in the event no Frontline worker answers their call)
Check out the docs for more information on how to use the new <Connect><Conversation> TwiML functionality in your application. We can’t wait to see what you build!