Chat Features
Everything you need to build full-featured chat in record time.
Multiparty
Enable one-to-one or group chat. Dynamically add or remove participants for multiparty chats of any size.
See the docsRich messaging
Let users chat naturally instead of talking over each other. Typing indicator and message read status provide real-time feedback.
See the docsPush notifications
Notify users of new messages when their app is running in the background on iOS using APNS and Android using GCM.
See the docsRoles and permissions
Set and update access rights programmatically so that administrative control is restricted to authorized users only.
See the docs
Real-time data storage
Store all message history in the cloud automatically and access that history from any device anywhere in the world.
See the docsMessage edit and removal
Instantly update in all locations when users edit or delete a recent message.
See the docsChat room context
Let new users in a channel see previous messages and easily join the discussion.
See the docsChat transcripts
Provide transcripts of past conversations by programmatically retrieving message history.
See the docs
Local sync
Send outbound messages even when a user’s device is disconnected. Twilio SDKs save the message locally and send it when the device reconnects.
See the docsOffline delivery
Let users receive inbound messages even if they are offline. Twilio saves the message in the cloud and delivers it to the intended user when they are back online.
See the docsDevice sync
Allow users to begin reading where they left off when they log in from a different device. Twilio saves each user’s state and updates it automatically.
See the docsProgress marker
Know who has seen your message and who hasn’t. Progress markers update in real time to show how far others have read in the channel.
See the docs
Mashups
REST APIs and webhooks let you link chat with external services like Salesforce or connect to chat apps like Slack and HipChat.
See the docsKeyword filtering
Send a webhook to your server to monitor when keywords or usernames are mentioned. Modify the message before delivery or trigger custom workflows.
See the docsApplication-to-person messaging
Create everything from helper bots to chat ops, allowing users to interact with intelligent logic on your server.
See the docsContextual data
Enhance chat with relevant data from your existing apps and services. Composable SDKs allow you to tightly integrate customer data for a more intelligent and personalized experience.
See the docs
Communicate reliably
Experience a 99.95% uptime SLA made possible with automated failover and zero-maintenance windows.
Operate at scale
Extend the same app you write once to new markets with configurable features for localization and compliance.
Many channels
Use the same platform you know for voice, SMS, video, chat, two-factor authentication, and more.
No shenanigans
Get to market faster with pay-as-you-go pricing, free support, and the freedom to scale up or down without contracts.