NOTE: Effective February 9, 2023, Twilio Frontline is limited to existing Frontline accounts only. New and existing Twilio customers without previous access to Frontline will not be able to get Frontline through Twilio’s Console nor access developer documentation. For more information, please check out the Twilio Frontline Support documentation.

This is the perfect example project for anyone looking to set up Frontline with Twilio Serverless and Airtable database. The code should help you get off the ground quickly so you can focus on whether Frontline is right for you and not on getting it started up. In that spirit, we all know that getting SSO permissions can take a long time and be quite the hassle. To help overcome that hurdle, we’ve included an Okta setup script so you can quickly spin up your own developer instance of Okta for free. 

Here is a list of the features you will be implementing with this launchpad application:

• 📇 Display a contact list in Frontline from a list of Airtable Contacts.
• 🔀 Route inbound conversations in Frontline based on Airtable record ownership.
• 📓 Define message templates in Airtable.
• 🔐 Okta SSO setup script for easy SSO integration.

Note Airtable’s API has a maximum throughput of five requests per second. This product is NOT suitable for large teams. For more information, please check the integration’s limits here.