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Frontline Serverless Integration Service

By Twilio

  • Frontline
  • Twilio
  • Quick Deploy
  • Applications

NOTE: Effective February 9, 2023, Twilio Frontline is limited to existing Frontline accounts only. New and existing Twilio customers without previous access to Frontline will not be able to get Frontline through Twilio’s Console nor access developer documentation. For more information, please check out the Twilio Frontline Support documentation.

Frontline requires a backend (aka: "Integration Service") that provides endpoints to handle these features. This app creates one serverless function for each one of these with some example code and deploys it to the Twilio Functions section of your Twilio Console:

  • CRM integration: /callbacks/crm
  • Outgoing conversation proxy: /callbacks/outgoing-conversation
  • Templates: /callbacks/templates
  • Routing: /callbacks/routing
  • Conversation API Webhooks: /callbacks/twilio-conversations

This serves as the Integration Service for your Frontline app and is intended to be a quick starting point for your backend.

For more information, please visit out Serverless Quickstart.

Note that this app doesn't provide an actual CRM integration. Instead, to make this quicker for you to start testing the app, we'll setup up to two example customers directly in the CRM callback function code.

After you deploy the app, make sure you configure the endpoints as Frontline callbacks.

Launch and test this app in a few minutes with Quick Deploy. No server needed. Quick Deploy will automatically configure and deploy this app using Twilio Functions. Learn more about Twilio Functions
Step 1:Log in to Twilio
Step 2:Set up your application
This application requires a Twilio-supplied phone number to work properly.
Get a Twilio phone number
You will get a US number that is configured for this application. You can change this or port over an existing number later.International number regulations
Step 3:Deploy your application and try it out!
Deploy this application
This will use the details entered above to deploy your application to Twilio Functions. You will be able to view the application in the browser and edit it using the Functions UI. Learn more about Twilio Functions
Deploying applicationThis might take up to a minute
Success! Your application has been deployed.
Oops...something went wrong. Retry
Step 4:View and edit your application
Once deployed, any changes to the fields above will not be applied to your app. To make changes, here are two options
Refresh the page, edit customizations and re-deploy the application
Edit your customizations directly in code
Why use Quick Deploy?
No coding required to launch
Easy to edit and iterate post launch
No server management
Scales automatically
Secure by default

Don't see what you want? Request a code sample Explore Docs

Questions about scaling, pricing, or which products/features to use? Get a consultation

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