The Team

The Twilio management team and Board of Directors bring years of experience in communications and software.

Management
Jeff Lawson

Jeff Lawson Founder, CEO, & Chairman

Jeff is a serial inventor with over 15 years of entrepreneurial and product experience. Prior to co-founding Twilio, Jeff was Founder & CTO of NineStar, Founding CTO of Stubhub.com and Founder, CEO & CTO of Versity. He was also one of the original product managers for Amazon Web Services. At every business, Jeff identified the fundamental need for a platform for developers and companies to easily build communications-based business solutions. Jeff grew up in the suburbs of Detroit, started his first company in middle school, and earned his BS in Computer Science & Film/Video from University of Michigan.

Roy Ng

Roy Ng COO

Roy has a passion for scaling growth businesses that change the game. As COO, he is responsible for global sales, account management and customer success, corporate development and partnerships, strategy, and business operations. Prior to Twilio, Roy was COO of SAP's Cloud Business and VP Global Business Operations at SuccessFactors, which was acquired by SAP for $3.4 billion. Prior to that, Roy was Vice President at Goldman Sachs where he advised global technology, media, and telecom clients on M&As and financings. Roy grew up in the suburbs of Los Angeles and earned his BA in Political Science and BS in Business Administration from the University of California, Berkeley.

Lee Kirkpatrick

Lee Kirkpatrick CFO

Lee brings over 20 years of experience in finance and operations at high growth and technology companies. Prior to joining Twilio, Lee was CFO of SAY Media (formerly Videoegg), COO and CFO of Videoegg, COO of Kodak Imaging Network, CFO of Ofoto and held various senior finance and operating roles during nine years at Reuters. Lee grew up in Southern California, and earned his BS in Business Administration from the University of Southern California, and his MBA from Columbia University. He currently serves on the Board of Lincoln Healthcare.

Karyn Smith

Karyn Smith General Counsel

Karyn has worked with high growth companies for more than 20 years. Prior to joining Twilio, Karyn was Deputy General Counsel at Zynga, where she oversaw all corporate matters and led Zynga through its $1B IPO in 2011. Before Zynga, Karyn was a partner in the San Francisco office of Cooley LLP for 10 years, where she represented emerging growth companies from formation through liquidity event, with an emphasis on venture financings, public offerings, M&A transactions and corporate governance. Karyn grew up in the East Bay, and earned her BA in Journalism from the University of Missouri, Columbia, and her JD cum laude from Santa Clara University School of Law.

Ott Kaukver

Ott Kaukver VP - Engineering

Ott was an early employee at Skype, where he built the engineering team essentially from scratch, to over 300 in 3 years. Under Ott, Skype launched SkypeOut, and grew the business into a $1 billion product line. Prior to joining Skype, Ott served as General Manager of Software Development Business Unit at Helmes. Ott grew up in Estonia and earned his BA in International Business Administration from the Estonian Business School, and his MBA from INSEAD.

Patrick Malatack

Patrick Malatack VP - Product Management

Patrick is as passionate about elegant user interface designs as he is about simple, easy to use API's. Before joining Twilio, Patrick was in Product Management at Microsoft, where he focused on Project Server / SharePoint and OneNote. Patrick grew up in Philadelphia and received both his BS in Cognitive Science and Human Computer Interaction, and Masters in Human Computer Interaction from Carnegie Mellon University.

Francois Dufour

Francois Dufour VP - Global Marketing

Francois loves growing marketing organizations that put their customers first and connect them with essential services, inspiration, and content. He brings 20 years of marketing experience in communications (Yahoo!, SFR), developer education (Udacity), and enterprise services. Francois led marketing for LinkedIn Talent Solutions from 2009 to 2013, which grew from $20m to close to $1b during his tenure. He grew up in Paris and holds an MBA from Harvard Business School.

Sheren Bouchakian

Sheren Bouchakian Chief People Officer

Sheren brings over 25 years of HR executive experience. Before joining Twilio, she was VP of Human Resources at Splunk. Sheren led the company through several periods of rapid growth and their initial public offering, growing global headcount from 150 in 2008 to over 1,700 in 2015. Prior to Splunk, Sheren served senior leadership roles in HR at Jump Associates and WageWorks. She holds a B.S. in Business Administration and Marketing from Seton Hall University.

Erin Reilly

Erin Reilly Executive Director - Twilio.org

Erin is energized by using a company’s unique assets to create positive impact on the world. In the past 20 years, she’s driven social and environmental change while working at companies such as Google, Yahoo!, and Nike. She’s helped launch new businesses in Africa and India to provide fast access to the Internet, engaged tens of millions of people in environmental programs, and raised millions of dollars for disaster response. Erin also has experience in the nonprofit sector at Business for Social Responsibility, and started her career at the engineering firm Tetra Tech. She holds a BA in Human Biology / Environmental Management from Stanford University and an MBA from the University of California, Berkeley.

Board of Directors
Jeff Lawson

Jeff Lawson Founder, CEO, & Chairman

Jeff is a serial inventor with over 15 years of entrepreneurial and product experience. Prior to co-founding Twilio, Jeff was Founder & CTO of NineStar, Founding CTO of Stubhub.com and Founder, CEO & CTO of Versity. He was also one of the original product managers for Amazon Web Services. At every business, Jeff identified the fundamental need for a platform for developers and companies to easily build communications-based business solutions. Jeff grew up in the suburbs of Detroit, started his first company in middle school, and earned his BS in Computer Science & Film/Video from University of Michigan.

Rick Dalzell

Rick Dalzell Former SVP & CIO, Amazon

Mr. Richard Dalzell was Senior Vice President and Chief Information Officer of Amazon.com, Inc. until his retirement in 2007. Previously, Mr. Dalzell served in numerous other positions at Amazon.com, Inc., including Senior Vice President of Worldwide Architecture and Platform Software and Chief Information Officer from 2001 to 2007, Senior Vice President and Chief Information Officer from 2000 to 2001 and Vice President and Chief Information Officer from 1997 to 2000. Prior to his employment with Amazon.com, Inc., Mr. Dalzell was Vice President of the Information Systems Division at Wal-Mart Stores, Inc. from 1994 to 1997.

Mr. Dalzell brings to the Board extensive experience, expertise and background in internet information technology gained from his service as the Chief Information Officer of Amazon.com, Inc. He also brings corporate leadership experience gained from his service in various senior executive roles at Amazon.com, Inc.

Byron Deeter

Byron Deeter Partner, Bessemer Venture Partners

Byron Deeter, a partner at Bessemer Venture Partners, leads their global cloud practice and has been involved in cloud computing since 1999. In addition to BVP's Twilio investment, he has lead Bessmer's investment in Cornerstone OnDemand (CSOD), Criteo (CRTO), Eloqua (ELOQ), Adap.tv (Acq: AOL), Playdom (Acq: Disney), Box, Clearslide, DocuSign, and SendGrid. Prior to joining Bessemer, Byron was a successful entrepreneur, investor, and most recently worked as an executive at IBM after the acquisition of Trigo, where he served as president & CEO.

Elena Donio

Elena Donio President, Concur

Elena brings over 20 years of experience in fast-paced technology companies. Since joining Concur in 1998 through the acquisition of 7Software, a Palo Alto start-up, Ms. Donio has played an instrumental role in evolving Concur's business from licensed, enterprise software to cloud-based services. She became president of Concur in December 2014 after serving in a variety of leadership roles at the company, including head of worldwide sales and marketing, head of product management and executive vice president and general manager, worldwide small & mid-size businesses. Embracing and leading through change, she has successfully built an environment of high performance and limited turnover, encouraging participation in the communities she lives and works in, and acting as an advisor in women's leadership along with diversity and inclusion initiatives. Prior to joining Concur, Elena was a Senior Manager at Deloitte and a Senior Consultant at Andersen Consulting.

Outside of Concur, Ms. Donio is a member of the Board of Directors at PayScale and participates in the Champions Council of the King County Boys & Girls Clubs. She serves as an MBA mentor with the University of Washington's Foster School of business and sponsors the Ada Developers Academy, an intensive software developer training school for women. Elena earned her BA in Economics from the University of California, San Diego.

Jim McGeever

Jim McGeever President & COO, Netsuite

Jim McGeever is responsible for many of NetSuite's internal operations including sales, services, support and administration, and spearheads NetSuite's industry and customer satisfaction programs. He joined NetSuite in 2000 and, as chief financial officer, rapidly built a global financial organization across seven countries and was a driving force behind NetSuite's successful IPO in 2007. Previously, McGeever was director of finance for Clontech Laboratories, the corporate controller at Photon Dynamics, and a chartered accountant at Ernst & Young. He holds a B.Sc. from the London School of Economics and in 2007 was named the Bay Area CFO of the Year.

Scott Raney

Scott Raney Partner, Redpoint Venture Partners

Scott Raney is a Partner with Redpoint Ventures focusing on information and consumer technology with a particular emphasis on cloud computing, on-demand software, enterprise infrastructure and mobile apps and platforms. Scott serves on the board of directors or has been involved with Redpoint's investments in adap.tv, Cloud.com (acquired by Citrix), Cyanogen, Expensify, Heroku (acquired by Salesforce), Jumptap, Path, RelateIQ, Stripe and Twilio.

Prior to joining Redpoint, Scott served as Senior Manager of New Products with NorthPoint Communications, a data CLEC providing nationwide DSL services. Scott managed NorthPoint's first consumer product and led product development of other new products. Prior to NorthPoint, Scott worked as a management consultant at Bain & Company, where he helped clients in the private equity and telecommunications industries. Previously, Scott was the Director of Engineering for VideoPort Technologies, a developer of videoconferencing hardware. Scott began his career at Andersen Consulting as a member of the Advanced Technology Group where he assisted clients in the telecommunications industry.

Scott holds a B.S.E.E., with high distinction, from Duke University and an M.B.A. from the Harvard Business School.

Erika Rottenberg

Erika Rottenberg Former General Counsel, LinkedIn

Erika brings extensive experience as a global operational technology executive and General Counsel at leading, fast-growing, disruptive technology companies with global scale. She also brings over 15 years of experience in the boardroom, and expertise in privacy, cybersecurity, intellectual property, policy, M&A and corporate governance.

In addition to serving on the Twilio Board, Erika has served since October 2014 on the Board of Nasdaq-listed Wix.com, a cloud-based web development platform. From 2008 to 2014, Erika served as Vice President, General Counsel and Secretary at LinkedIn, the largest professional network company on the internet. Prior to LinkedIn, Erika was Senior Vice President, General Counsel and Secretary at SumTotal Systems, a talent management enterprise software company, and she held several roles at Creative Labs, including Vice President, Strategic Development and General Counsel. Erika began her legal career at Cooley LLP, where she practiced corporate and employment law. Erika also serves on the boards of directors of the Girl Scouts of Northern California, the Silicon Valley Law Foundation, and the Center for Democracy and Technology.

Erika holds a B.S. in Special and Elementary Education from the State University of New York at Geneseo and a J.D. from the University of California, Berkeley, Boalt Hall School of Law.

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