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CEO Jeff Lawson kicks off Twiliocon 3 with customer success stories and product announcements for App Monitor, Twilio SIP, MMS, and SMS price cuts.
VoIP pioneer, Co-Founder of Zula, and Co-Founder of Vonage, Jeff Pulver, shares his inspiring story of childhood loneliness and how it inspired him to become a programmer.
Mae Jemison grew up with a different mindset than most kids; she was dead certain she would make it to space. She was right.
Mae recalled a powerful thought she had while in interstellar orbit in NASA’s Space Shuttle Endeavour, “I belong anywhere in the universe I want to be,” she said. She was right again. After leaving NASA, Mae Jemison founded the Jemison Group and 100 Year Starship to pursue how interstellar communication can change the way we communicate on earth. “In 1960’s some people called drums the fastest form of communications. Going from drums to telephony is the similar gap between the internet and interstellar communications.”
This past year we watched some incredible companies launch truly powerful products, from fighting human trafficking to reinvigorating a city through art. These products were amplified through communications, and we believe nonprofits should have access to communications technologies to make a greater impact. Today we’re excited to announce our initiative, A Billion Messages for Good, providing nonprofits with donated and discounted Twilio services.
Since founding O’Reilly Media, Tim O’Reilly has worked to fulfill his company’s mantra “create more than you capture.” This philosophy led him to join the board of Code for America, fund non-profits and advise young startups. Tim urged startups to “build something that matters” and “weave a better world.” He thinks that two most powerful platforms for this type of civic change are the internet and the government.
Mitch Kapor was a Woodstock concert go-er, a Radio DJ, and a meditation teacher before he became an entrepreneur. Everything changed with the advent of the PC. “I went from unemployed, to consultant, to software developer, to entrepreneur.” After Kapor founded Lotus Software and built a wildly successful business, he refocused his business to build for good.
From Science museums to revitializing neighborhoods in South Side Chicago, we'll explore how artists are utilizing communications to reach a new audience with their art and inspire action. This panel will discuss challenges, successes and thoughts around the future of interactive art.
Finding a life-long match sometimes requires going out on a limb. But it shouldn’t mean giving up your phone number before you’re ready. That’s why eHarmony offers Secure Call, powered by Twilio. Because Twilio's APIs are so easy to use and so well developed, we were able to go to market quickly with Secure Call, while offering our members a high level of privacy.
Hear how online companies are managing their leads with communications solutions
Learn how companies are increasing app downloads and driving traffic from the web to the phone.
APIs have changed the way people build software, as well as defied the expectations of what that software can do, how, when and where it does it. Given the right prompts, apps can serve up the right information in real-time, predictively, on any device. At Box we believe that no where is that more true than in the business content space, where given the right context (e.g. location) or inputs (e.g two-factor authentication), information can securely find its way into the hands of those who need it, when they need it, no matter where they are. Join Peter Rexer as he talks about how Box and Twilio cantransform information technology as we know it, making it about the information of technology.
In this session, learn how to use Journey Mapping techniques to identify and define the agent and consumer cross channel experience. The Oracle's CX platform, in particular Oracle CX Service, can be augmented with Twilio to enable parallel and auxiliary interactions between contact center agents and consumers.
In March 2013, Polaris Project launched text messaging capabilities for the National Human Trafficking Resource Center (NHTRC) hotline, utilizing Twilio and Salesforce to power crisis assistance for survivors of human trafficking. The NHTRC hotline provides a safe and confidential venue for people to access crisis assistance and referrals for anti-trafficking services; report potential trafficking cases; and receive general information and technical assistance. In this presentation, we will show the customized text messaging platform and the "life of an SMS case" from initial signal for help to coordinating a crisis response to help victims safely leave trafficking situations. Many victims cannot safely make phone calls, due to their extreme isolation and their trafficker's tight control and monitoring over their daily actions. The ability to send a silent text message could mean the difference between someone's escape or continued exploitation. We will discuss our process for building a technical solution to this problem and explore how we harness text messaging and technology to disrupt human trafficking. We will highlight hotline trends and statistics for SMS cases, and provide an overview of lessons learned from operating this crisis text messaging hotline.
From Global Low Latency to Unicode, learn how you can scale your app for usage around the world. Dig into specific tools and support from Twilio that makes it easy to take your app global.
Al will outline his vision of how sales is evolving and modernizing with communications-enabled CRM. With the increasing number of technology solutions on the market, sales teams now have more communication and engagement options for the critical 3-foot conversation. He'll cover how to evaluate solutions, what's required to improve overall customer engagement and impact your business productivity. Al will share insightful examples of customers who are applying data and science to the craft of engaging customers.
API’s are transforming how we approach technical challenges and the way we build software. They enable software people to bring new solutions to business problems with accessible data and capabilities that one might never have thought possible. You'll find plenty of stories specific to API design and strategy, but the story angle missing is a hard look at the innovation driven by these API’s. This session seeks to fix that by exploring a very different look at APIs.
Learn how IDEO.org is utilizing the Twilio engine as part of a project in Kumasi, Ghana to improve community sanitation. Twilio is used to collect and track calls from community members. Leaders from the community use the sanitation information to organize in-person meetings and enroll volunteers who are interested in helping to improve sanitation.
Building a call center from the ground up to new capabilities that update your entire system, now can be completely implemented in the cloud. Learn from companies who are executing communications at scale completely in the cloud both internally for customers, plus the tools that can help you do the same.
There's a trend with user experience, and it begins with communications. Many companies are seeing huge results in direct conversations and updates via SMS with their customers. Learn how these companies are connecting with their user base and reinventing old systems with the use of new communications.
Once upon a time, we were paying too much for PBX, interacting with too few reporting tools, and forcing our call center agents to work across multiple screens. Then we built a custom solution - we call ZestPhone - which allows agents to call, hold, and transfer our customers right from our home-grown CRM. And now that ZestPhone is open-source, your agents can, too. We'll show you how we built it, and how, with just a couple of lines of html, you can integrate a full-featured call center application into your own CRM for just the cost of the Twilio minutes. You lucky dog.
Client libraries that wrap your API can be very useful tools for your customers, converting the HTTP nitty-gritty of your API into easy-to-use objects. However there are several common problems you'll run into as a library author. 1) Do changes to your API require O(n) updates to your client libraries? 2) Do enterprise customers dismiss your client library as "not production-ready" and insist on writing their own? 3) Your API has many wrinkles and endpoints. How do you ensure each client library can exercise the entire API? Using real world examples from Twilio, we'll discuss how to: 1) Design your library for maintainability, uniformity and simplicity. 2) Implement a test harness to ensure all of your libraries exercise your entire API. 3) Harden your HTTP client to be robust against networking and transient API errors.
As we fly through a world of technology-based processes and ultra-fast response times, Coca-Cola Enterprises found itself in need of such attributes to address the repairs of equipment failures at its customers' locations. In order to decrease response times for urgent cases received by its call centers, Twilio SMS capabilities were utilized to close this gap. By integrating Twilio SMS with its existing SalesForce.com-based cloud application, Coca-Cola Enterprises enabled its technicians to address these cases in a faster and more efficient manner. Additionally, this design provided a good record keeping model to track SMS's sent for each case and offer metrics around the enhanced efficiency and turn-around time.
Lyft is a platform that connects passengers looking for a ride around town with drivers willing to drive them. It’s a fun, reliable and convenient service that started in San Francisco and is quickly expanding across the country.
Rides are arranged through the Lyft app, and drivers and passengers can tap a button to call each other to sort out any logistical details.
As user safety and privacy are core to the Lyft experience, we built a smart switchboard on top of Twilio allowing drivers and passengers to connect without sharing the other party’s personal phone number. Learn how Lyft architected this anonymous communications solution to protect both drives and passengers
Seems like most companies are exploring what it means to build an API and open that to the developer community. But what does it mean to have an API? How should you be thinking about your API strategically for your business? Hear from companies who have successfully launched APIs for their business and how they approach their API from strategy to execution.
When you scale from 100 messages to 100,000, at what point do you move your development to a short code? It's tough to know when it's right to develop this stage yourself or rely on an expert to deploy your large-scale mobile messaging strategy. Hear from this panel of experts on their experience launching successful messaging campaigns in addition to tips directly from the Twilio short code operations team.
Hands on look at the latest announced Twilio products
It's universally agreed that a better customer service experience equates to more loyal customers and higher LTV. In this talk, I'll walk you through leveraging the Twilio and Zendesk APIs to build a high touch customer service solution that spans multiple channels including web and mobile.
Jeff Hagins, Founder and CTO of SmartThings, takes us on a journey to understand their vision of the “Physical Graph”, a virtual representation of the physical world, and what this will mean for developers as the Internet of Things (IoT) explodes all around us. Hagins will show us how the SmartThings platform allows web developers to easily add Intelligence to everyday objects, and even how to integrate Twilio into your house!
Take a deep dive with global numbers with Twilio, features and tools to deploy global applications, and international use cases.
The cloud is brimming with life: it shows itself in our apps, but it remains active while we are away. Fantastic apps lure us in before we ever visit the app store and engage us after we return to the home screen. Learn how Parse's cloud integrates with Twilio to create rich experiences, both in and out of native clients. This talk will demonstrate how to use Twilio SMS as an endpoint in a cloud-service with native clients. We will also compare the strengths of SMS and push notifications and show how to painlessly write an app which sends either according to the user's preference.
Hear stories and successes from companies based in Japan, brought to you buy our partners at KDDI Web Communications.
Hands on look at the latest announced Twilio products
Highly scalable, rapid, data collection and analysis is a key need for many mobile and gaming apps, as well as for sensor networks and the "Internet of Things." Challenges include gathering data from a large number of devices or sensors; ingesting and transforming the data streams with sufficient throughput; and performing timely and salient analysis and notifications on large amounts of collected data. At Google I/O this year, we collaborated with the O'Reilly Data Sensing Lab and Device Cloud by Etherios, to deploy a network of hundreds of environmental sensors. We used the Google Cloud Platform to build an end-to-end, scaleable, and high-throughput pipeline to ingest, process, query and analyze massive amounts of data. At TwilioCon we'll deploy a live installation in the venue, describe how we built our framework, and demo it with Twilio-based event notifications.
We've all familiarized ourselves with SMS based two-factor security solutions (see Authy, CloudPassage, DuoSecurity, amongst others). However, the normal everyday phone can be used to help secure your infrastructure beyond just password security. In this session, we'll walk through solutions that leverage the Twilio platform to secure servers, applications, and buildings!
Production applications come with a new set of challenges. Optimizing for reliability, performance and failure recovery becomes a priority and critical for success. This session will arm you with the tools and techniques to run and operate your Twilio applications in production.
Join us for a demo-packed introduction to how Windows Azure Mobile Services can bring your Android, HTML5, iOS and Windows apps to life. We’ll look at Mobile Services end-to-end and how easy it is to authenticate users, store data, and send push notifications. We’ll also cover using Twilio for SMS.
We're all familiar with the standard Twilio verbs - , , , etc. - but have you ever heard of ?
The verb allows you to stop unwanted calls from going through your normal call flow. And, best of all, you don't get billed for the call.
In this session, you'll learn about one of the more obscure, yet powerful, verbs and how to effectively use it in your applications.
Aaron will demonstrate practical, real-world examples using Nomorobo, a robocall and telemarketer blocking service that he created.