# 10001: Account is not active

Log Type: TWILIO

Log Level: ERROR

## Description

This error occurs when you send a request from an account or subaccount that is not active. A suspended account cannot use Twilio for calls, messages, or other API activity until it is reactivated.

### Possible causes

* Your account balance reached $0 or below and the account was suspended.
* A parent account was suspended, which also suspended the subaccount making the request.
* The account or subaccount `Status` was set to `suspended`.
* The account was disabled for a Terms of Service or Acceptable Use Policy violation.

### Possible solutions

* Check your account balance in Console and add funds so the balance is above $0.
* If you recently paid an overdue balance, allow 5 to 10 minutes for reactivation. If Console still shows the account as suspended, sign out and sign back in.
* If you suspended a subaccount, update the `Status` parameter to `active` to restore service.
* If the account was disabled for a policy review or it does not reactivate after payment, contact Twilio Support through the Help Center.

#### Additional resources

* [Billing](/docs/usage/billing)
* [REST API: Subaccounts](/docs/iam/api/subaccounts)