# 10002: Trial accounts do not support the feature you tried to use

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when your account is still in trial mode and your request attempts to use a feature that is limited to full accounts. Trial accounts have product-specific restrictions, and some Phone Numbers capabilities are available only after you upgrade.

### Possible causes

* Your account is still a trial account, and the request attempted to use a feature that is limited to full accounts.
* You attempted to use functionality that is restricted during trial, such as a capability that requires an upgraded account before it can be enabled.
* If you were working with Phone Numbers, you may have tried to provision more than one number, buy a number on a trial subaccount, or request a number that is not available to trial accounts. ([help.twilio.com](https://help.twilio.com/articles/360036052753))

### Possible solutions

* Upgrade your account in Console, then try the request again.
* Review your trial restrictions to confirm whether the feature you want to use is available before upgrade.
* If you need a different Twilio number during trial, release the current trial number first. If you need more than one number, need a number that is not offered to trial accounts, or need to buy numbers on a subaccount, upgrade the account. ([help.twilio.com](https://help.twilio.com/articles/360036052753))

#### Additional resources

* [Twilio trial account](/docs/usage/trials)
* [Get started with your Twilio free trial account](/docs/usage/tutorials/how-to-use-your-free-trial-account)