--- "@context": https://schema.org "@type": TechArticle "@id": https://www.twilio.com/docs/api/errors/13246#article headline: "13246: Dial: SIP dialing not enabled for this account" url: https://www.twilio.com/docs/api/errors/13246 inLanguage: en dateModified: 2026-06-08T11:38:30.000Z author: "@type": Organization name: Twilio Developer Education Team publisher: "@type": Organization name: Twilio --- # 13246: Dial: SIP dialing not enabled for this account Log Level: WARNING ## Description You receive this warning when you try to send a call to a SIP endpoint from an account that is not enabled for SIP dialing. SIP dialing is used when you route a call with `` or when you create a call with a SIP URI in the `To` parameter of the Calls API. ### Possible causes * Your TwiML uses `` to connect a call to a SIP endpoint, but the account that executed the TwiML is not enabled for SIP dialing. * Your Calls API request uses a SIP URI such as `sip:user@example.com` in the `To` parameter, but the account that sent the request is not enabled for SIP dialing. * The account that originates the SIP session does not have SIP dialing enabled. Twilio returns this warning at the account level before it can place the SIP call. ### Possible solutions * Enable SIP dialing on the account that originates the call before you use `` or a SIP URI in `To`. If you need help with account access or feature enablement, contact Support from the affected account. * Use the correct SIP dialing entry point for your workflow. Route an active call with ``, or create a new outbound SIP call by sending a SIP URI in the `To` parameter of the Calls API. * After SIP dialing is enabled, allow Twilio SIP signaling IP addresses and media ports in your communications infrastructure so Twilio can send SIP traffic to your endpoint. #### Additional resources * [Outbound - Receiving SIP from Twilio](/docs/voice/api/receiving-sip) * [TwiML Voice: ``](/docs/voice/twiml/sip) * [Making SIP Calls](/docs/voice/api/sip-making-calls)