---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/17531#article
headline: "17531: Cannot transcribe — account has PCI/HIPAA restrictions"
url: https://www.twilio.com/docs/api/errors/17531
inLanguage: en
dateModified: 2026-07-24T16:44:52.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 17531: Cannot transcribe — account has PCI/HIPAA restrictions

Log Type: APPLICATION

Log Level: WARNING

## Description

Twilio failed to create a new transcription because the account has PCI or HIPAA compliance flags enabled.

### Possible causes

* The account has PCI or HIPAA compliance flags enabled.

### Possible solutions

* Use `mediaUrl` with a pre-processed recording that meets compliance requirements, or contact support.