---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/17560#article
headline: "17560: Media size exceeds maximum (3 GiB)"
url: https://www.twilio.com/docs/api/errors/17560
inLanguage: en
dateModified: 2026-09-17T18:23:40.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 17560: Media size exceeds maximum (3 GiB)

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio failed to transcribe audio because the file exceeds the maximum allowed size of 3 GiB. The transcription has been marked as `failed`.

### Possible causes

* The recording is extremely long.
* The recording is stored in an uncompressed format (for example, WAV), which increases file size.

### Possible solutions

* Compress the audio by using a format such as MP3 or FLAC.
* Split the audio into several shorter files, each smaller than 3 GiB.

### Additional resources

* [Transcribe a Twilio Recording](/docs/voice/api/batch-transcription-resource#transcribe-a-twilio-recording)
* [Transcribe an external recording](/docs/voice/api/batch-transcription-resource#transcribe-an-external-recording)