---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/18002#article
headline: "18002: Illegible or blurry document submission"
url: https://www.twilio.com/docs/api/errors/18002
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 18002: Illegible or blurry document submission

Log Type: APPLICATION

Log Level: ERROR

## Description

The document you have uploaded is not legible or blurry.

### Possible causes

Blur or bad quality image uploaded.

### Possible solutions

Please re-submit after uploading a clear copy of the supporting document