---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/21620#article
headline: "21620: Invalid media URL(s)"
url: https://www.twilio.com/docs/api/errors/21620
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 21620: Invalid media URL(s)

Log Type: APPLICATION

Log Level: ERROR

## Description

One or more media URLs that you provided is invalid — they are malformed in some way.

Typically, this error is issued when a URL lacks a protocol specifier prefix, i.e., `htttp://` or `https://`.

### Possible causes

The URL(s) lack a protocol specifier: `http://` or `https://`

### Possible solutions

Add a correct protocol specifier prefix: `http://` or `https://`