---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/25100#article
headline: "25100: The organization was not found"
url: https://www.twilio.com/docs/api/errors/25100
inLanguage: en
dateModified: 2026-06-09T11:00:42.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 25100: The organization was not found

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when the Organization SID in your request does not match an existing organization. An organization is the container Twilio uses to manage your accounts, users, and organization-level security settings.

### Possible causes

* The request included an Organization SID that does not exist.
* The Organization SID was copied incorrectly or references a different organization than the one you intended to use.
* The organization no longer exists as a standalone resource because it was merged into another organization.
* The organization was deleted and is no longer available.

### Possible solutions

* Copy the Organization SID again from Twilio Admin and retry the request.
* Confirm that you are using an Organization SID for the correct organization, not a different resource SID.
* Open Twilio Admin and verify that the organization still exists and contains the expected accounts or users.
* If you recently merged organizations, update your request to use the SID of the remaining organization.
* If the organization was deleted, create or identify the replacement organization before retrying the request.

#### Additional resources

* [Organizations](/docs/iam/organizations)
* [What is a String Identifier (SID)?](/docs/glossary/what-is-a-sid)
* [Introduction to Twilio Organizations](https://help.twilio.com/articles/8963038518299-Introduction-to-Twilio-Organizations)