# 30477: Toll Free rejection: Third-party information sharing not allowed

Log Type: APPLICATION

Log Level: ERROR

## Description

This error means your toll-free verification request was rejected because your Terms of Service or Privacy Policy indicates that messaging opt-in information may be shared with third parties. Toll-free numbers cannot send SMS to the United States or Canada until toll-free verification is approved. The review checks the business sending the messages, the use case, sample content, web presence, opt-in process, and the related terms and privacy policy.

### Possible causes

* Your Terms of Service or Privacy Policy says consumer opt-in data can be shared, sold, transferred, or exchanged with third parties, affiliates, or partners.
* Your business practices or submission imply that messaging consent is not kept as a direct agreement between the consumer and the business that sends the message. ([help.twilio.com](https://help.twilio.com/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected-))
* Your website does not clearly exclude text messaging originator opt-in data and consent from broader information-sharing language. ([help.twilio.com](https://help.twilio.com/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected-))

### Possible solutions

* Update your business processes so consumer opt-in information is not shared or sold to anyone.
* Remove language from your Terms of Service and Privacy Policy that allows third-party sharing of mobile numbers, SMS opt-in data, or text messaging originator consent.
* If your privacy policy includes a standard information-sharing matrix that you cannot remove, add a clear note stating that text messaging originator opt-in data and consent are not shared with third parties.
* After the updated language is live on your website, edit and resubmit the toll-free verification in Console or through the API. If your rejection is eligible for correction, resubmit within 7 days for priority review.

#### Additional resources

* [Toll-free verification console onboarding guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Why Was My Toll-Free Verification Rejected?](https://help.twilio.com/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)
* [Required Information for Toll-Free Verification](https://help.twilio.com/articles/13264118705051)