---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30532#article
headline: "30532: Personal use cases are not supported"
url: https://www.twilio.com/docs/api/errors/30532
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30532: Personal use cases are not supported

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Your registration must describe a business use case. Messaging programs used only for personal purposes, such as reaching yourself, family members, or friends, are not eligible.

### Possible causes

* The number was requested to send reminders to yourself, friends, or family members.
* The use case describes general personal messaging rather than a business activity.

### Possible solutions

* If the submitted description does not reflect your actual business messaging, correct it and provide matching evidence. Personal messaging itself is not supported by this registration program; changing only the description does not make it eligible.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)