---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30548#article
headline: "30548: Charitable program does not separate consent for donation requests"
url: https://www.twilio.com/docs/api/errors/30548
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30548: Charitable program does not separate consent for donation requests

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Programs that send both transactional or informational notifications and financial solicitation messages over a single line must offer separate consent options for each category. A single combined checkbox is not compliant.

### Possible causes

* A single signup checkbox covers both account notifications and donation requests, such as "I agree to receive account notifications and donation requests from \[Brand Name]."
* The form ties informational alerts and fundraising or donation requests together in one consent statement.

### Possible solutions

* Update the registration form to use separate, independent checkboxes for each program component.
* Provide unchecked checkboxes so users can opt into informational updates without being forced to consent to donation requests, for example one checkbox for account and informational alerts and a separate checkbox for fundraising and donation messages.
* Resubmit with the updated form.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)