---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30550#article
headline: "30550: No Privacy Policy link found in the opt-in flow"
url: https://www.twilio.com/docs/api/errors/30550
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30550: No Privacy Policy link found in the opt-in flow

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

No direct, accessible link to the business Privacy Policy was found in the opt-in flow or at the Call-to-Action (CTA). The Privacy Policy explains how end-user mobile data is handled and protected and must be linked where consent is collected.

### Possible causes

* The opt-in flow or CTA requests consent but has no visible, clickable link to the Privacy Policy.
* A Privacy Policy link is present elsewhere but not within or adjacent to the opt-in or CTA disclosure.

### Possible solutions

* Add a clear, accessible hyperlink to your compliant Privacy Policy within or adjacent to the opt-in flow and the CTA disclosure text.
* Resubmit once the link is in place.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)