---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30565#article
headline: "30565: Promotional messaging for prescription drugs or GLP-1 products is not permitted"
url: https://www.twilio.com/docs/api/errors/30565
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30565: Promotional messaging for prescription drugs or GLP-1 products is not permitted

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Promotional or marketing messaging is prohibited for prescription drugs and GLP-1 products in your messaging campaign. Only informational use cases, such as two-factor authentication, order confirmations, shipping updates, and account or appointment alerts, are permitted.

### Possible causes

* Your business involves prescription drugs or GLP-1 medications and the campaign attempts to promote these products.
* A promotional or marketing use case was selected for a submission involving prescription drugs or GLP-1 products.

The informational-use exception does not authorize an otherwise prohibited business or controlled-substance use case. Those restrictions remain separate. For A2P 10DLC, existing [30941](/docs/api/errors/30941) guidance and its program-specific eligibility are not replaced by this page.

### Possible solutions

* If the business and intended use case are otherwise permitted, remove promotional content and submit evidence of the actual informational messaging, such as two-factor authentication, order and shipping updates, or account and appointment alerts.
* Remove all promotional language and marketing intent from your campaign details and message samples.
* For an otherwise permitted business and use case, submit the corrected registration for review after making these changes.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)