---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30569#article
headline: "30569: Call-to-Action is missing the message and data rates disclosure"
url: https://www.twilio.com/docs/api/errors/30569
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30569: Call-to-Action is missing the message and data rates disclosure

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

The Call-to-Action (CTA) does not disclose that message and data rates may apply to the messaging program.

This error concerns the CTA. A rates disclosure missing from Terms of Service is covered by [30562](/docs/api/errors/30562). Disclosures in an automated HELP response are a separate check.

### Possible causes

* The opt-in disclosure omits the required message and data rates statement.
* The statement appears in Terms of Service but is absent from the CTA.

### Possible solutions

* Add the exact disclosure "Message and data rates may apply" to the CTA where consumers consent. This phrase illustrates the rates element only, not a complete compliant CTA.
* Provide updated evidence showing the complete CTA for registration review.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)