# 30800: Verification rejection - Business email requires an official domain

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when a verification request is rejected because the business email in the submission doesn't use an official business domain. Messaging traffic on the phone number is blocked until the number is verified.

During review, the submission is evaluated against the business details, website, messaging use case, sample messages, opt-in flow, and related compliance information.

### Possible causes

* The business email in the verification request uses a free or personal email provider instead of your business domain.
* The email domain doesn't appear to be associated with the business identified in the submission.
* If you used a free email address, it isn't shown on your business website as an official contact method for the business.

### Possible solutions

* Update the business email in your verification request to an address that uses your official business domain, such as `contact@yourbusiness.com`.
* Make sure the business website in the submission is live and clearly identifies the same business and contact information.
* If you must use a free email address, list that address on your official business website as a valid business contact before you resubmit.
* If the rejected request is eligible for resubmission, correct the submission and resubmit it from the Console or API.