# 30805: Verification rejection - Could not validate business information

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected.

### Possible causes

The phone number can't be verified due to invalid information. This could be because the business details, such as the business name or address, couldn't be confirmed, or because the website URL provided is inaccessible, unavailable, or a generic placeholder like google.com or example.com. Or the ISV contact information was provided instead of its customer's contact information.

### Possible solutions

* Ensure all business information fields are valid and accurately represent the business who manages the opt-in and has the relationship with the consumer:
  * `BusinessName`
  * `BusinessStreetAddress`
  * `BusinessCity`
  * `BusinessStateProvinceRegion`
  * `BusinessPostalCode`
  * `BusinessCountry`
  * `BusinessContactFirstName`
  * `BusinessContactLastName`
  * `BusinessContactEmail`
  * `BusinessContactPhone`
  * `BusinessWebsite`
* Correct the business information fields on verification submission by editing it and then resubmit it.

#### Additional resources

* [Forbidden Message Categories](https://support.twilio.com/hc/en-us/articles/360045004974-Forbidden-message-categories-for-SMS-and-MMS-in-the-US-and-Canada)
* [Twilio's Messaging Policy](https://www.twilio.com/en-us/legal/messaging-policy)