# 30820: Verification rejection - Use case and use case summary inconsistent

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

There is a mismatch between the selected use case and the use case summary in your submission. For example:

* Use case is listed as "Account Alerts" but the summary describes marketing messages
* Different types of messages are described in the various sections of your submission
* The content contradicts the selected use case category

### Possible solutions

* Review your submission to ensure the use case and use case summary align perfectly
* Update either the use case selection or the summary to ensure consistency
* Make sure all sections of your submission reflect the same messaging purpose
* Avoid mixing different use cases in a single submission