# 30822: Verification rejection - Opt-in workflow must match submission details

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

The opt-in workflow description in your submission doesn't match the actual opt-in example provided. For example:

* Your description mentions a verbal opt-in, but you provided a web form example
* The opt-in method described differs from what was demonstrated
* Details in the description contradict what's shown in the provided example

### Possible solutions

* Update either the opt-in workflow description or the provided example to ensure consistency
* Make sure your description accurately reflects your actual opt-in process
* Provide examples that match the exact opt-in method you've described
* Ensure all aspects of your submission align with your actual business practices