# 30829: Verification rejection - Single opt-in cannot cover multiple use cases

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your opt-in process attempts to cover multiple message types with a single consent action. Common issues include:

* Using a single checkbox for both promotional and informational messages
* Opt-in text that doesn't differentiate between different message types
* Combining multiple use cases under one consent mechanism

### Possible solutions

* Create separate opt-in mechanisms for each message type (e.g., promotional, informational)
* Clearly describe the purpose of each opt-in and the specific types of messages users will receive
* Ensure users can select which message types they want to receive independently
* Resubmit with evidence of separate opt-ins for different message types