# 30835: Verification rejection - Pre-selected opt-in checkbox is not allowed

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your opt-in process uses pre-selected or pre-checked options for consent, which fails to provide users with a clear choice. This includes:

* Checkboxes that are automatically checked by default
* Toggle switches that are pre-enabled
* Any opt-in mechanism where the default state is "opted in"

### Possible solutions

* Remove all pre-selected options from your opt-in forms
* Ensure all checkboxes or consent mechanisms start in the unchecked/unselected state
* Require users to actively select or confirm their consent
* Update your opt-in workflow to require affirmative action from users
* Provide evidence of the corrected opt-in process when resubmitting