# 30838: Verification rejection - Verbal consent script must be provided

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your submission indicates verbal consent is used, but:

* No verbal consent script was provided
* The script or documentation for verbal opt-in was incomplete
* The verbal consent process couldn't be verified

### Possible solutions

* Submit a detailed script showing the exact language used for obtaining verbal consent
* Include a simulated conversation demonstrating how users are informed and how their consent is collected
* Provide documentation of how verbal consent is recorded and stored
* Include instructions for how users can opt-out after providing verbal consent
* Consider implementing a confirmation text message after verbal opt-in