# 30847: Verification rejection - Privacy policy required for personal data collection

Log Type: APPLICATION

Log Level: ERROR

## Description

This error means your verification submission was rejected because your business collects personal data and the submission didn't include an acceptable privacy policy. Messaging traffic on this phone number is blocked until the number is verified.

### Possible causes

* No privacy policy was included in your submission.
* The privacy policy URL was invalid or inaccessible.
* The privacy policy doesn't explain how personal data is collected, stored, used, or protected.
* Required privacy disclosures are missing from the policy.

### Possible solutions

* Publish a privacy policy on your public website if your business collects personal data.
* Make sure your privacy policy clearly explains how personal data is collected, stored, used, and protected.
* Include information about your messaging practices in the privacy policy when it applies to your use case.
* Provide a valid public `privacyPolicyUrl` in your verification submission.
* Make sure the privacy policy URL loads without login requirements, IP restrictions, or other access controls.
* If your rejected submission can be edited, correct the privacy policy information and resubmit the verification request in Console or through the verification API.