# 30850: Verification rejection - SMS terms must be accessible and compliant

Log Type: APPLICATION

Log Level: ERROR

## Description

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your SMS Terms and Conditions:

* URL isn't accessible or returns an error
* Content is missing required program details
* Document is incomplete or lacks messaging-specific terms
* SMS program details aren't clearly outlined

### Possible solutions

* Provide an accessible Terms and Conditions URL
* Ensure your Terms include all required messaging program details:
  * Program name
  * Product description
  * Customer care contact information
  * Opt-out instructions
  * "Message and data rates may apply" pricing disclosure
  * Message frequency disclosure (for recurring programs)
* Make your Terms publicly accessible without login requirements
* Create a specific section for SMS/messaging if not already present