# 30851: Verification rejection - Disallowed: Spam

Log Type: APPLICATION

Log Level: ERROR

## Description

Your verification submission was reviewed and rejected because the business or message content appears to be associated with spam. The verification review considers the sending business, the stated use case, sample messages, web presence, opt-in and consent flow, and related terms and privacy policies.

### Possible causes

* The business appears to be associated with a known spam or fraudulent campaign.
* The submitted use case, sample messages, or message content appear to match spam-like or otherwise prohibited messaging activity.

### Possible solutions

* Review your business type, use case, sample messages, and opt-in flow against the forbidden message categories for SMS and MMS in the United States and Canada. If your traffic falls into a disallowed category, do not resubmit the same use case for verification.
* If you believe the rejection is incorrect, contact Twilio Support and provide additional information that clearly explains your business, your opt-in flow, and the messages you plan to send.
* If the rejected submission is eligible for correction, update the verification details in Console or through the verification API and resubmit it as soon as possible. Resubmissions made within seven days receive priority review.

#### Additional resources

* [Forbidden Message Categories in the US and Canada](https://help.twilio.com/articles/360045004974-Forbidden-message-categories-for-SMS-and-MMS-in-the-US-and-Canada)