---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30973#article
headline: "30973: Reviewers couldn't open your Privacy Policy page"
url: https://www.twilio.com/docs/api/errors/30973
inLanguage: en
dateModified: 2026-11-05T21:29:49.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30973: Reviewers couldn't open your Privacy Policy page

Log Type: APPLICATION

Log Level: WARNING

## Description

Your Privacy Policy link must open a page anyone can view without logging in. The page didn't load when your A2P 10DLC campaign was checked before submission. You can still submit the campaign, but reviewers may reject a privacy policy they can't open.

### Possible causes

* The link is broken, mistyped or redirects to a page that doesn't load.
* Reviewers are required to log in before they can view the privacy policy.
* A security check such as a CAPTCHA or "verify you are human" screen blocks reviewers from opening the page.
* The link opens a PDF or other file instead of a web page.

### Possible solutions

* Open the link in a private browser window and fix the URL in Privacy Policy URL (`privacy_policy_url`) and on your signup page.
* Remove the login or security check from the Privacy Policy page, or move the policy to a page without one.
* Publish the policy as a web page, and link to that page in Privacy Policy URL (`privacy_policy_url`).

#### Additional resources

* [Error 30974: Your Privacy Policy page has too little text to review](/docs/api/errors/30974)
* [Error 30908: Campaign vetting rejection - Compliant Privacy Policy Required](/docs/api/errors/30908)
* [A2P 10DLC - Gather the Required Business Information](/docs/messaging/compliance/a2p-10dlc/collect-business-info)