---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30975#article
headline: "30975: Reviewers couldn't open your Terms and Conditions page"
url: https://www.twilio.com/docs/api/errors/30975
inLanguage: en
dateModified: 2026-11-05T21:29:49.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30975: Reviewers couldn't open your Terms and Conditions page

Log Type: APPLICATION

Log Level: WARNING

## Description

Your Terms and Conditions link must open a page anyone can view without logging in. The page didn't load when your A2P 10DLC campaign was checked before submission. You can still submit the campaign, but reviewers may reject terms they can't open.

### Possible causes

* The link is broken, mistyped or redirects to a page that doesn't load.
* Reviewers are required to log in before they can view the terms.
* A security check such as a CAPTCHA or "verify you are human" screen blocks reviewers from opening the page.
* The link opens a PDF or other file instead of a web page.

### Possible solutions

* Open the link in a private browser window and fix the URL in Terms and Conditions URL (`terms_and_conditions_url`) and on your signup page.
* Remove the login or security check from the Terms and Conditions page, or move the terms to a page without one.
* Publish the terms as a web page, and link to that page in Terms and Conditions URL (`terms_and_conditions_url`).

#### Additional resources

* [Error 30976: Your Terms and Conditions page has too little text to review](/docs/api/errors/30976)
* [Error 30882: Campaign vetting rejection - Terms & Conditions](/docs/api/errors/30882)
* [A2P 10DLC - Gather the Required Business Information](/docs/messaging/compliance/a2p-10dlc/collect-business-info)