---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32802#article
headline: "32802: Branded Calling feature enablement failure"
url: https://www.twilio.com/docs/api/errors/32802
inLanguage: en
dateModified: 2026-10-20T22:17:15.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32802: Branded Calling feature enablement failure

Log Type: CARRIER

Log Level: ERROR

## Description

Twilio asked the carrier to enable Branded Calling for your account, and the carrier didn't complete the request.

### Possible causes

The carrier didn't enable Branded Calling for your account. This isn't caused by the display name, call reason, or logo you submitted.

### Possible solutions

There's nothing to change on your registration. Twilio follows up with the carrier. To ask about the status, contact [Twilio Support](https://help.twilio.com/).