---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32805#article
headline: "32805: Branded Calling logo provisioning failure for T-Mobile and Verizon"
url: https://www.twilio.com/docs/api/errors/32805
inLanguage: en
dateModified: 2026-10-20T22:17:15.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32805: Branded Calling logo provisioning failure for T-Mobile and Verizon

Log Type: CARRIER

Log Level: ERROR

## Description

Twilio submitted the logo for your Branded Calling registration, and it couldn't be provisioned for the T-Mobile and Verizon networks. This error is about the logo only. The display name, call reason, and other details on your registration may be fine.

### Possible causes

* The logo wasn't accepted when it was provisioned with the carriers.
* The failure happened on the carrier side and isn't related to the logo you submitted.

### Possible solutions

* Submit the registration again. If the logo is the problem, submit a different one that meets the carriers' requirements for Branded Calling images.
* If the error continues, contact [Twilio Support](https://help.twilio.com/).