---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/53677#article
headline: "53677: Video Room Real-time Transcriptions: Transcription provider failover"
url: https://www.twilio.com/docs/api/errors/53677
inLanguage: en
dateModified: 2026-10-12T13:19:05.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 53677: Video Room Real-time Transcriptions: Transcription provider failover

Log Type: TWILIO

Log Level: WARNING

## Description

Twilio is serving transcription from an alternate provider after the provider you originally requested became unavailable.

### Possible causes

* The provider you originally requested became unavailable due to an internal error or outage.

### Possible solutions

* If you repeatedly encounter this error, contact [Twilio Support](https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support).