---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60003#article
headline: "60003: End User Data is Not Available"
url: https://www.twilio.com/docs/api/errors/60003
inLanguage: en
dateModified: 2026-06-09T11:00:42.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60003: End User Data is Not Available

Log Type: TWILIO

Log Level: ERROR

## Description

Twilio processed the request successfully, but the requested End User record does not have data available to return. This error can occur when you request End User details that have not been created, have been removed, or are not accessible in the current context.

### Possible causes

* The End User SID in your request does not correspond to an available End User record.
* The End User record was deleted or is no longer available.
* The End User exists, but the requested data is not available for the current account or workflow.
* The request targets an End User resource before the data has been fully created or associated.

### Possible solutions

* Verify that you are using the correct End User SID in your request.
* Confirm that the End User record exists in your account and is available in the Trust Hub workflow you are using.
* If your application creates End Users immediately before reading them, make sure the create operation completed successfully before you request the data.
* Check whether the End User was removed or replaced as part of a compliance or onboarding flow.
* Do not retry the same request until you confirm that the End User data is expected to exist and be accessible.

#### Additional resources

* [Trust Hub overview](/docs/trust-hub)
* [EndUser resource](/docs/trust-hub/trusthub-rest-api/enduser-resource)