---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60214#article
headline: "60214: Call channel is not supported when using PSD2"
url: https://www.twilio.com/docs/api/errors/60214
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60214: Call channel is not supported when using PSD2

Log Type: APPLICATION

Log Level: ERROR

## Description

Call channel is not supported when using PSD2

HTTP status: 400

### Possible causes

* Verify Service has PSD2 enabled

### Possible solutions

* Disable PSD2 for this Verify Service
* Use SMS channel