---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60226#article
headline: "60226: Messages sent to china require friendly_name"
url: https://www.twilio.com/docs/api/errors/60226
inLanguage: en
dateModified: 2026-06-08T11:29:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60226: Messages sent to china require friendly\_name

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you start a Verify SMS verification to a phone number in China and the verification message does not include a friendly name. In Verify, the Service `friendlyName` appears in the body of verification messages, `CustomFriendlyName` can override that value for an individual verification request, and templates used in China must be registered to your account.

### Possible causes

* Your Verify Service does not have a usable `friendlyName`, even though Verify uses that value in the body of verification messages.
* Your verification request depends on a per-request override, but you did not send `CustomFriendlyName` when creating the verification. `CustomFriendlyName` overwrites the existing friendly name in the verification message.
* You are using a Verify template for China and the effective message body does not include a friendly name. Verify templates can use `{{friendly_name}}`, and Twilio requires template registration before you use a template in China.
* You changed the Service configuration or selected a different template, and the final SMS content for China no longer includes the friendly name required for that destination. Verify chooses the message template from the request `TemplateSid`, the Service `DefaultTemplateSid`, or the Verify Default template.

### Possible solutions

* Set or update the Verify Service `friendlyName` to the brand or application name you want to appear in the verification message. Keep it within Verify requirements. It can include letters, numbers, spaces, dashes, and underscores. Do not use phone numbers, special characters, links, or PII.
* If you need to override the Service name for a single request, send `CustomFriendlyName` in the Start New Verification API request.
* If you use templates for China traffic, select a registered template and confirm the message body includes `{{friendly_name}}`. Pass the template with `TemplateSid` on the verification request or set it as the Service `DefaultTemplateSid`.
* Retry the verification after you update the Service or template configuration so the final SMS body sent to the China destination includes a friendly name.

#### Additional resources

* [Verify Services API](/docs/verify/api/service)
* [Verifications API](/docs/verify/api/verification)
* [Getting Started with Verification Templates](/docs/verify/verification-templates)