---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60241#article
headline: "60241: Static message required"
url: https://www.twilio.com/docs/api/errors/60241
inLanguage: en
dateModified: 2026-06-08T11:29:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60241: Static message required

Log Type: TWILIO

Log Level: WARNING

## Description

This warning occurs when Verify cannot send the custom verification text you requested and requires a static, approved message instead. The `customMessage` parameter is deprecated, and SMS or Voice customizations should use the default Verify template or an approved `TemplateSid`.

### Possible causes

* Your verification request included `customMessage`, which Verify marks as deprecated.
* The destination country applies messaging restrictions that require fixed or approved verification copy. Verify calls out special SMS restrictions for Canada and Singapore, and China requires template registration.
* You need customized SMS or Voice text, but your Verify service or verification request is not using an approved template. Verify templates are the supported way to customize SMS and Voice verification messages.

### Possible solutions

* Remove `customMessage` from the verification request. Let Verify send the default message, or pass an approved `TemplateSid` for SMS or Voice.
* If you need custom copy, use a pre-approved template or request a custom template. You can set the template as the default for the Verify service or provide `TemplateSid` when you create the verification.
* If you send traffic to countries with stricter requirements, such as Canada, Singapore, Malaysia, or China, contact support to register or validate your template before sending. If you change the template for China, register the new message body again.

#### Additional resources

* [Verify Templates](/docs/verify/api/templates)
* [Verifications API resource](/docs/verify/api/verification)
* [Is it Possible to Customize the Verification Message for Verify?](https://help.twilio.com/articles/9960174409627-Is-it-Possible-to-Customize-the-Verification-Message-for-Verify-)