---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60253#article
headline: "60253: Email settings are incomplete"
url: https://www.twilio.com/docs/api/errors/60253
inLanguage: en
dateModified: 2026-11-05T14:24:31.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60253: Email settings are incomplete

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio Verify could not save the email settings of the Verify Service because they were incomplete. `Email.From`, `Email.FromName` and `Email.ContentTemplateId` are all needed to send verification emails, so a Verify Service has either all three or none of them.

### Possible causes

* You created a Verify Service with only some of `Email.From`, `Email.FromName` and `Email.ContentTemplateId`.
* You updated a Verify Service and sent one or more of these parameters empty to remove it, while the others are still set.

### Possible solutions

* When you create a Verify Service, send `Email.From`, `Email.FromName` and `Email.ContentTemplateId` together.
* When you update a Verify Service that already has email settings, you can send only the parameters you want to change.
* To remove the email settings, send `Email.From`, `Email.FromName` and `Email.ContentTemplateId` empty in the same request.

### Related errors

* [Invalid parameter](/docs/api/errors/60200)

#### Additional resources

* [Verify Service resource](/docs/verify/api/service)