# 60369: Factor type invalid or not provided

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you create a Verify Factor without a valid `factorType` in the request body. The `/v2/Services/{ServiceSid}/Entities/{Identity}/Factors` endpoint requires `factorType`. Use `push` or `totp` for this endpoint. If you are registering passkeys, use the Passkeys Factor resource instead.

### Possible causes

* The request body does not include the required `factorType` field.
* The request includes an empty or unsupported `factorType` value for the standard Factor resource.
* The request is trying to register a passkey by using the standard Factor endpoint instead of the Passkeys Factor endpoint.

### Possible solutions

* Add `factorType` to the request body and set it to a valid value for the standard Factor resource, such as `push` or `totp`.
* If you are creating a passkey factor, send the request to `/v2/Services/{ServiceSid}/Passkeys/Factors` instead of `/v2/Services/{ServiceSid}/Entities/{Identity}/Factors`.
* If you are creating a push factor, make sure the request includes the push-specific fields required for that factor type, including `binding.publicKey`, `config.appId`, `config.notificationToken`, and `config.sdkVersion`.
* If you are creating a TOTP factor, follow the TOTP factor creation flow and include `factorType` with `friendlyName`. Add TOTP configuration fields only when you need to override the defaults.

#### Additional resources

* [Factor Resource API reference](/docs/verify/api/factor)
* [Verify Push Technical Overview](/docs/verify/push/technical-overview)
* [Verify TOTP Quickstart](/docs/verify/quickstarts/totp)