---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60392#article
headline: "60392: Entity not found"
url: https://www.twilio.com/docs/api/errors/60392
inLanguage: en
dateModified: 2026-06-08T12:04:59.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60392: Entity not found

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when your Verify request references an `Entity` that does not exist in the specified Verify Service. An `Entity` represents the user identity for Verify Push and Verify TOTP, and Entities are scoped to a single Service.

### Possible causes

* The `identity` value in the request does not match an existing Entity in the Service.
* The request uses the wrong `ServiceSid`. Entities are not shared across Services.
* The Entity was deleted before you fetched it or before you created a related `Challenge` or fetched a related `Factor`.
* Your application stored or sent a different identity than the immutable identifier originally used to create the Entity.

### Possible solutions

* Send the exact same `identity` and `ServiceSid` that you used when you created the user's Entity or Factor.
* Store the identity consistently across your application. Use an immutable identifier that is 8 to 64 characters long and contains only dash-separated alphanumeric characters.
* If this is the user's first Verify Push or Verify TOTP enrollment, create a `Factor` for that identity. Verify creates the Entity automatically when you create a Factor.
* Fetch or list Entities for the Service before you create or update related Factors and Challenges so you can confirm that the Entity exists.
* If the Entity was removed, recreate it by creating a new Factor for the correct identity.

#### Additional resources

* [Entity Resource](/docs/verify/api/entity)
* [Factor Resource](/docs/verify/api/factor)
* [Verify Push Client Library Technical Overview](/docs/verify/push/technical-overview)