# 60609: Live activity not enabled

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when your Lookup request asks for the `live_activity` data package, but that package is not enabled on your account. In Lookup v2, live activity is requested through the `Fields` parameter, and the current Line Status capability requires access before you can use it.

### Possible causes

* Your request includes `live_activity` in the `Fields` parameter, but your account is not enabled for that package.
* Your account has not been approved for the current Line Status package, which requires access before use.

### Possible solutions

* Contact Support or Sales to enable the requested package on your account.
* If you do not need live activity data, remove `live_activity` from the `Fields` parameter and send the Lookup request with only the fields you need. Lookup returns optional package data only when you request the corresponding field.
* If you need this capability, request access to Line Status before sending Lookup requests that depend on it. For the current implementation, use `Fields=line_status` after access is enabled.

#### Additional resources

* [Lookup v2 API](/docs/lookup/v2-api)
* [Line Status](/docs/lookup/v2-api/line-status)
* [Lookup v2 Quickstart](/docs/lookup/quickstart)